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Support
Customer Support
Matrix Security Group provides 24/7 central monitoring
support for alarm activity 365 days a year. Customer
support for questions on your system, repair, or training
is available Monday through Friday 8am to 5pm. For
urgent system needs we provide on-call technicians
who provide prompt after hours support. Call our customer
service department at 888-556-5055 for your local
support representative. You can also request service
or maintenance by filling out the contact form below.
For online help, take a moment to review the Frequently
Asked Questions (FAQ) and Online
Manuals pages on our site.
Customer Feedback
At Matrix Security Group, we strive to provide excellent
customer support. If you’re new to the Matrix
family, or have been a customer for a number of years,
we’d love to hear from you. Let us know about
your security system and the competence of your Matrix
Security Group representatives by filling out the
feedback form below.
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